FAQ

Where are you based?

PRATIMA ARTS & CRAFTS is based in Mirzapur, Uttar Pradesh, India.

Where does this store deliver?

This store is for customers in India. Standard shipping is free across serviceable locations in India, with no minimum order value or handling fee. Estimated delivery is 4–10 days from order confirmation.

How do I select the right piece?

Check the dimensions, material, images and available variants on each product page. Contact us before ordering if you need clarification.

Which currency is used?

Prices are listed in Indian rupees (INR).

How do I track my order?

Use the tracking details in your dispatch notification or contact support@pratimaartscrafts.in with your order number.

How do I contact you?

Email support@pratimaartscrafts.in. Business hours: Monday–Saturday, 9:00 AM–6:00 PM IST.

Can I cancel?

Request cancellation within 6 hours after ordering. See the cancellation policy.

Can I return an item?

Request a standard return within 7 days after delivery, subject to the return policy. Your statutory rights are unaffected.

WhatsApp or calls?

PRATIMA ARTS & CRAFTS
SABARI NAI DASHMI, SABARI, Mirzapur, Uttar Pradesh 231001, India
Email: support@pratimaartscrafts.in
WhatsApp: +91 8318324253
Calls: +91 9026110327
GSTIN: 09GLJPM8102D1Z2