Shipping policy
Shipping & Delivery Policy
Last Updated: 26 October 2026
Welcome to PRATIMA ARTS & CRAFTS. We are committed to delivering our handcrafted products safely and efficiently to customers across India.
1. Shipping Coverage
We offer shipping to serviceable locations across India, including major cities, towns, and other areas supported by our delivery partners.
Delivery availability depends on the customer’s PIN code and courier service coverage.
For international purchases, please visit our international website: https://pratimaartscrafts.com.
2. Estimated Delivery Time
Delivery within India: 4–10 days
Estimated delivery times may vary depending on the destination, product availability, courier operations, and public holidays.
We make every reasonable effort to ensure orders arrive within the estimated timeframe.
3. Order Processing
Orders are processed after successful confirmation and payment verification.
As many of our products are handcrafted, certain items may require additional preparation or careful packaging before dispatch. Customers will be informed if an order requires additional time.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
Shipping costs may vary depending on the delivery location, product dimensions, weight, and available courier services.
5. Order Tracking
Once an order has been dispatched, tracking information will be shared with the customer by email or another available communication channel, wherever tracking services are supported.
Customers may contact our support team for assistance with delivery updates.
6. Safe Packaging
Our handmade rugs, brass handicrafts, wooden handicrafts, wall hangings, and home décor products are carefully packaged to help protect them during transportation.
We take special care when packing fragile and handcrafted items.
7. Shipping Delays
Delivery may occasionally be delayed due to weather conditions, courier disruptions, remote destinations, public holidays, or circumstances beyond our reasonable control.
If a significant delay occurs, we will make reasonable efforts to update the customer and assist with the shipment.
8. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information, including their full address, mobile number, and PIN code.
If an address correction is required, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
9. Damaged or Missing Deliveries
If your order arrives damaged, incorrect, or incomplete, please contact our support team promptly with your order number and relevant photographs.
We will review the issue and provide assistance in accordance with our Refund & Return Policy and applicable consumer protection laws.
10. Contact Information
For shipping inquiries or delivery assistance, please contact:
PRATIMA ARTS & CRAFTS
Email: support@pratimaartscrafts.in
Website: https://pratimaartscrafts.in
We appreciate your support for Indian craftsmanship and thank you for shopping with PRATIMA ARTS & CRAFTS.